1.Q:Are your products authentic or not ? Why are they so cheap ?
A:Yes,all of our products are directly from the factories with authentic quality and 100% original packages.So you are welcome to our website and pick up your favorite items.
And due to certain stocks from our own factory,non tax fees and no shipping fee.That is why the price is so cheap.
(Our products are highly praised by our customers worldwide and largely seize in market of Europe and America,like UK,USA.etc.)
2.Q:What about the delivery time and method ? Why is freeshipping ?
A:Delivery time:It would take 7-9 business days to arrive at your door.Besides,we will process your orders within 2days,and ship them out.
Method:International shipping is handled by international ems (Express Mail Service)
http://www.ems.com.cn/english-main.jsp.
Free shipping: We have established good relationship and cooperation with EMS for many years.That is why you can enjoy free shipping and great discount.
3.Q:How to get wholesale price ?
A:It depends on the quantities of your orders.Generally,our customers will get the wholesale price at different degrees when order at least 5 pairs.If you buy 5-10 pairs,you can save $5 each pair and $8 for 11-20 pairs,$14 for more than 20 pairs.
4.Q:I've never shopped on the website before.Where should I start?
A:Before you start shopping,create a free account with us by clicking on the "Login","Register"or" My Account" link at the page.You will need to create an account before you purchase any products.
1)Choose the products you would like to purchase,add the items to your cart.
2)Click the checkout button.
3)Confirm your delivery information,make sure your billing adress matches the shipping adress.Then you can continue to checkout.
4)You can confirm your payment information and choose your payment method.Enter your redemption code if you have any.
5)Review the order information before submitting.You need to fill in your credit card information and make sure that the information is authentic and matching.
6)Then u will receive a confomation email about the order.
5.Q:Do you ship internationally?
A:Yes.We can ship to virtually any addresses in the global including the major destinations such as USA,Europe,Australia,and so on.
6.Q: If I want wholesale can your company give me the cheap or discount?
A: Of course,we hope you can wholesale,we will give you the discount upon your orders,the more you orders as the more discount you will get.
7.Q: What if I want to change my billing address or any other type of personal information?
A: Click on the "My Account" tab at the top of the page.You will then enter an account management center.Click on the " View or change my account information" tab and make necessary changes.
8.Q:How long can I receive the order?
A:All items will be shipped out within 1-2 days upon receiving your payment.It should 7-10 working days to arrive.
9.Q:I have a problem with my purchase.Who should I contact?
A:You can contact our sale team/customer server by email(sales@sneakers2you.com) to discuss the problem you are having.
10.Q: Is it safe to use my credit card online?
A:Yes.We can commit to protecting your privacy.We have a secure site using SSL encryption.You can feel assured that no one else will be able to view your credit card information or other personal information.
11.Q:How do I change or cancel my order ?
A:Please contact our Customer Service Department via email.If you need to change your order.I have to tell you some orders will be shipped out very soon after purchase,it always can not make changes.
12.Q:How can I get the coupon ?
A:In the special holidays or wholesale,we will give coupons to customer for long cooperation or compensation.
13.Q:How can I track my order status?
A:After we send out you order,we will mail you the tracking number,with which you can check your order online.You can go to this website link to check your order:http://www.ems.com.cn/english-main.jsp.And if you have any questions about your order,you can feel free to contact us by E-mail:sales@sneakers2you.com
